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Uber Eats trials ‘TikTok’ feed

Uber Eats trials ‘TikTok’ feed

Uber Eats says it is trialling a TikTok-like short-form video feed in Canada and America to boost discovery and help restaurants showcase their dishes.

Senior Director of Product, Awaneesh Verma, says that the new feed is being tested in New York, San Francisco and Toronto. The company says it plans to launch the feed worldwide in the future.

With this launch, Uber Eats now joins numerous other apps that have launched their own short-form video feeds following TikTok’s rise in popularity, including Instagram, YouTube, Snapchat and Netflix, to name a few. It is understood that LinkedIn has started experimenting with its own TikTok-like feed.

The new Uber Eats short-form videos are visible in carousels placed across the app, including the home screen. Once a customer clicks on a video preview, they will enter into a vertical feed of short-form content that can be swiped through. Customers will only see content from restaurants that are close enough to deliver to.

Verma says the feed is designed to replicate the experience of being in a restaurant in person and seeing people preparing food and being inspired to try something new. “As you swipe through the feed, you may come across a video of an ice cream shop preparing a Nutella milkshake, or a video of an Indian restaurant packing rice separately from curry so it doesn’t get soggy by the time it gets delivered to a customer’s house.

“The early data shows people are much more confident trying new dishes and trying things that they otherwise wouldn’t have,” Verma said. “Even little things like being able to see texture, and the details of what a portion size looks like, or what’s in a dish, has been really inspiring for our users.”

Uber Eats says that the videos aren’t ads, as the company isn’t charging merchants for the content placements.

Many restaurants run social media accounts on apps like Instagram and TikTok to reach new customers and showcase their food using short-form videos. By allowing merchants to share short-form videos directly in the Uber Eats app, the company says it  is helping restaurants reach customers directly as they decide what to order. As for consumers, many people already use social media to discover new places and dishes to try, so Uber Eats likely hopes that its new feed will encourage users to try to find inspiration directly within its own app.

Some users might not see the launch as a welcome addition to the app, as they may feel overwhelmed by the sheer amount of different short-form video feeds in popular apps. While it may make sense to have short-form video feeds in entertainment and social media apps, the introduction of one in a food-delivery app may not be a favourable choice for some.

Verma says that in order to further support merchants, the company has revamped its Uber Eats Manager software and added personalised growth recommendations. The software is now capable of encouraging restaurants to grow their business by doing things like running a promotion on a certain dish or adding photos to menu listings.

In addition, the company is going to launch an entirely new app for restaurant managers this summer that is designed to make it easier for restaurants to be more proactive on the go. For instance, the app could alert a restaurant manager that their store is having issues or that they may want to boost sales with new ads.

Uber Eats announced on April 8 that it now has more than 1 million merchants around the world on its platform, across 11,000 cities in six continents. ( Source Tech Crunch).

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